To manage our appointment system effectively and provide high-quality service, patients must attend their appointments as planned. Our appointment system allows patients to access our service at a time that suits them and minimises waiting times. Appointments can be made or rescheduled by calling 01746 765711

If you have any queries or concerns about an appointment, please call the Practice to speak to our team. With enough notice, this means that if you need a shorter appointment time or do not want to go ahead with treatment, we can offer an appointment to someone else.

​

Reminders

Text and Telephone reminders are sent 2 working days before an appointment and patients are requested to inform the practice of any changes to their contact details.

​

Text reminders are sent as a courtesy and texts may not be sent/received for reasons out of our control (change in mobile number, etc). Therefore, failure to attend, by not receiving a text message, will not be considered a valid exception to our policy. We will offer a paper appointment card to all patients.

​

If you are unable to keep your dental appointment, then please call the Practice and give us as much notice as possible at least 1 full working day- so that we can offer your time slot to another patient. If less notice is given without a valid reason, the appointment will be considered to have been broken and may incur a charge.

​

​

Rescheduling or delay of appointments by the Practice

We will only reschedule or delay a patient’s appointment in unavoidable circumstances, in such cases, we will:

• Contact the patient as soon as we are aware of the need to reschedule or delay and explain the reason why.

• At the time of contact, we will offer the earliest next available appointment.

• If the patient is unable to commit to an appointment at that contact, then we will ask the patient to contact us and will book a new appointment at the earliest time available.

​

Cancellation of an appointment or a missed appointment by the patient

Failure to attend is defined as:

• Arriving late for an appointment (5 minutes late or more)

• Not arriving for an appointment

• Not giving enough notice of not being able to attend (Short Notice Cancellation)-we generally, require 1 full working days’ notice

​

Your dentist can terminate your treatment if you miss your appointment without letting the dental surgery know. You may then need to pay again for a new course of treatment.

 

 

Private and Plan Appointments

Patients who attend a Hygienist appointment pay a reservation fee which is £50.00. If a Hygienist appointment is cancelled by the patient at short notice (less than one full working days’ notice) or missed, then this payment will be lost, and a new fee will need to be paid before a new appointment can be booked. A fee will be payable for Practice Plan patients who miss a Hygienist appointment.

​

Patients who attend a dentist appointment pay a reservation fee which is £50.00. For higher value treatment, you will be charged for some or all the cost of that appointment, in proportion to the length of the appointment and any laboratory fees incurred. The final decision is at the discretion of the Practice owner. We reserve the right to ask for a deposit for private and plan appointments with our dentist, which will be forfeited in the event of failure to attend as outlined above. If more than 2 appointments are missed, future appointments may not be offered.

​

Private and Plan Treatment Costs

You will be issued a printed copy of your treatment plan outlining the proposed treatment and costs by your dentist. The costs outlined in the treatment plan reflect those on the date this plan is issued and ONLY with the practitioner(s) who planned that treatment.

​

The costs outlined for each item in the treatment plan will be honoured for 6 months, from the date issued, if there is a change to our charges during this period.

​

This applies only to the treatment outlined in this treatment plan and NOT any additional/different dental treatment that you may require during/after this 6-month window, which would be charged the applicable fee at the time it has been planned.

​

It is in the interests of your oral health that dental treatment is carried out promptly and following your dental professional's advice. If more than 6 months have elapsed, between the date your plan is issued and the start of treatment, your treatment will be re-priced to our current treatment charges.

​

The cost of your treatment may change if your treatment is provided by a different practitioner and/or the clinical needs for your treatment change.

​

You will be informed of any changes to the costs before proceeding with treatment.

​

Your Medical Information

We must hold up-to-date medical information on your records. If there are any changes to your health between appointments, please inform us when you attend.

​

It is useful to bring a copy of your prescription sheets if you take any medications. Please also let us know of any recent operations you have had, or if you are due any operations. Please note if you are unable to provide us with up-to-date medical information prior to your dental treatment, your appointments may be postponed until this information is received by the practice.